Customer Service

Shipping & Delivery

 

Orders are typically shipped in the order they are received. Orders take 1-2 business days to be processed and shipped.  Once your order is shipped, you will receive tracking information via email as well as an update in your customer account. Ground and international shipping dates are estimates and are not guaranteed. Note that processing and transit days are business days only (Monday-Friday, non-holiday, weekends and holidays are not counted as business days).


For time sensitive orders please be sure that billing and shipping information is consistent with your credit card data as processing may be delayed.



How Do We Protect Your Information?

 

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information you will be directed to a secure (256bit SSL) site protected by Alpha SSL. Please click the Alpha SSL link at the bottom of the page to verify our SSL SITE.


Returns/Exchanges

 

 

1. All returns must be reported within 5 business days after receiving merchandises and will only be given a credit

 for future purchases or exchanges.

2. Returns will only be accepted for defective merchandise or if it is the fault of Jasper Trading LLC

3. If a return is made and merchandise is not defective or is not the fault of Jasper Trading LLC , the return will not be processed and

 the customer will be charged return shipping costs and any additional costs resulting from the return. 

4. All return merchandise must be in original packaging.

5. To return please call or email us at sales@jaspertradingllc.com